SupportID
Device info, front and center.
SupportID is a lightweight companion app for managed Apple devices. It puts the identifiers your help desk asks for, serial number, asset tag, assigned user, right on the screen, with one-tap shortcuts to Settings and Self Service.
Why SupportID
End the "what's your serial number?" scavenger hunt
When you manage hundreds or thousands of devices, every support call starts the same way: hunting through Settings for identifiers. SupportID surfaces that information instantly, fully customized by your MDM, so users and technicians are always looking at the same screen.
- Up to 5 configurable data points with custom labels and icons
- Storage usage at a glance with a visual capacity bar
- One-tap shortcuts to Settings and your Self Service portal
- Every setting delivered remotely via Managed App Configuration
Features
Configured by your MDM, not by your users
Customizable Data Points
Display up to 5 fields, serial, asset tag, user, department, anything your MDM knows, each with its own label, value, and SF Symbol icon.
Fully MDM-Configurable
Everything is driven by Managed App Configuration. Change titles, fields, and layout remotely; the app updates in real time, no app updates needed.
Self Service Integration
One-tap launch into Jamf Self Service+, Microsoft Intune Company Portal, or VMware Workspace ONE Intelligent Hub.
Storage at a Glance
A visual capacity bar shows used versus free space, so "my iPad is full" tickets resolve themselves before they're filed.
Two UI Modes
Large card-based layout for shared devices and kiosks, or a compact list layout for information-dense screens. One config key switches them.
Quick-Access Shortcuts
The Settings shortcut is always one tap away, and the whole shortcuts section can be shown or hidden per your policy.
Private by Design
Collects nothing. Transmits nothing.
SupportID renders everything locally from your MDM configuration. There is no account, no backend, and no telemetry, a claim backed by its published Apple privacy manifest.
- No personal or device data collected, transmitted, or stored
- No advertising or third-party analytics SDKs
- No tracking across apps or websites
Works With Your MDM
Step-by-step guides for every major platform
SupportID works with any MDM that supports Managed App Configuration.
Pricing & Deployment
$0.99 per device. Deploy in minutes.
SupportID is listed on the App Store as SupportID Enterprise and purchased through Apple Business Manager or Apple School Manager. Buy licenses in volume, assign them to your MDM, and push SupportID silently to your fleet, no Apple IDs required on devices.
- $0.99 per license through Apple Business Manager or Apple School Manager
- Deployed as a managed app through your MDM
- Silent installation, no Apple IDs required on devices
SupportID is configured entirely by Managed App Configuration, which is only delivered to managed installs. Direct App Store installs won't receive your organization's configuration.
Requirements
- iOS 17.6 or iPadOS 17.6 and later
- MDM enrollment for configuration delivery
- arm64 device (all modern iPhones and iPads)
Put device info one tap away
Browse the documentation to configure SupportID for your fleet, or talk to us about rolling it out alongside your MDM.