Legal

Terms of Service

The agreement that governs your access to and use of DevScape.io’s websites, applications, and services — including licensing, acceptable use, warranties, and liability.

Effective July 3, 2026 · Last updated July 3, 2026

These Terms of Service (the “Terms”) are a legally binding agreement between you — and, if you accept on behalf of an organization, that organization (“you” or “Customer”) — and DevScape.io LLC (“DevScape.io,” “we,” “us,” or “our”). They govern your access to and use of our websites, applications, and services.

We have written these Terms to be readable in plain language wherever possible. Please read them carefully; they include important provisions that limit our liability and govern how disputes are resolved.

Important — By accessing or using the Services, clicking “I agree,” or purchasing a license, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree, do not use the Services.

1. Agreement to These Terms

These Terms apply to the DevScape.io websites, including devscape.io and guide.devscape.io (the “Sites”), our software applications, including SupportID (the “Apps”), and our related sales, support, and professional services (collectively, the “Services”). If you have signed a separate written agreement with us (such as a master services agreement or order form), that agreement governs and controls to the extent it conflicts with these Terms.

2. Eligibility & Authority

You must be at least 18 years old and able to form a binding contract to use the Services. If you use the Services on behalf of an organization, you represent that you are authorized to bind that organization to these Terms, and “you” refers to both you and that organization. The Services are intended for businesses and IT professionals and are not directed to consumers or children.

3. Definitions

  • Apps means our software applications, including SupportID, and any updates, documentation, or related components we provide.
  • Documentation means the usage guides and reference materials we make available, including at guide.devscape.io.
  • Order means an order form, purchase, App-store transaction, or online checkout through which you obtain a license or Services.
  • Customer Data means the content, configuration, and information you or your users provide to or through the Services.
  • Subscription Term means the license or subscription period stated in your Order.

4. Accounts & Registration

Some features require an account or license credentials. You agree to provide accurate, current, and complete information and to keep it up to date. You are responsible for safeguarding your credentials and for all activity under your account, and you must notify us promptly at [email protected] of any unauthorized use or suspected compromise. We are not liable for loss arising from your failure to secure your account.

5. License to Use the Services

Subject to these Terms and payment of applicable fees, we grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Services and Apps for your internal business purposes during the applicable Subscription Term. Except as expressly permitted, you may not:

  • copy, modify, translate, or create derivative works of the Services or Apps;
  • reverse engineer, decompile, or disassemble any part of the Services, except to the extent that restriction is prohibited by law;
  • rent, lease, resell, sublicense, or provide the Services to third parties as a service bureau;
  • remove or obscure any proprietary notices, or circumvent license limits, usage caps, or security measures; or
  • use the Services to build a competing product or benchmark them without our prior written consent.

We may release updates, and certain features may depend on those updates. We reserve all rights not expressly granted.

6. Orders, Licensing & Payment

Fees, license quantities, and the Subscription Term are set out in your Order. Unless your Order states otherwise:

  • fees are quoted exclusive of taxes, and you are responsible for applicable sales, use, VAT, and similar taxes;
  • fees are non-refundable except as required by law or expressly stated in an Order;
  • subscriptions may renew for successive terms unless cancelled before the renewal date, and we may adjust pricing effective at renewal on reasonable notice; and
  • invoiced amounts are due as stated on the invoice, and overdue amounts may accrue interest and result in suspension.

Note — Where you purchase an App through the Apple App Store or Apple Business Manager, Apple processes the transaction and its terms and refund policies apply to that purchase. We do not receive your payment card details from Apple.

7. Acceptable Use

You agree not to, and not to permit anyone to, use the Services to:

  • violate any law, regulation, or third-party right, including intellectual property or privacy rights;
  • upload or transmit malware, or interfere with or disrupt the integrity or performance of the Services;
  • gain unauthorized access to any systems, accounts, or data, or probe or test the vulnerability of the Services without authorization;
  • send unsolicited or unlawful communications, or engage in fraudulent, deceptive, or harmful activity; or
  • use the Services in a manner that exceeds your licensed scope or that we reasonably determine may harm us or others.

We may investigate suspected violations and cooperate with law enforcement, and we may suspend access to address a material or ongoing violation.

8. Customer Responsibilities & Data

You are responsible for your Customer Data and for how you configure and deploy the Services, including any MDM configuration you supply to our Apps. You represent that you have the necessary rights and consents to provide Customer Data and that its use in the Services will not violate any law or third-party right. As between the parties, you retain ownership of your Customer Data, and you grant us a limited license to process it solely to provide, secure, and support the Services. You are responsible for maintaining your own backups where appropriate.

9. Intellectual Property

The Services, Apps, Sites, Documentation, and all related software, technology, designs, text, graphics, and trademarks are owned by DevScape.io or our licensors and are protected by intellectual property laws. Except for the limited license granted in these Terms, no rights are transferred to you. “DevScape.io,” our logos, and product names are our trademarks and may not be used without our prior written permission.

10. Feedback

If you send us suggestions, ideas, or feedback about the Services, you grant us a perpetual, irrevocable, worldwide, royalty-free license to use and incorporate that feedback into our products and services without restriction or obligation to you.

11. Third-Party Services & Platforms

The Services interoperate with, and may link to, third-party products and platforms we do not control — including Apple platforms, MDM vendors, and code repositories. Your use of those third-party services is governed by their terms, and we are not responsible for their availability, content, or practices. Any dependency on a third-party platform is subject to that platform’s own terms and changes.

12. Privacy

Our Privacy Policy describes how we collect, use, and safeguard personal information in connection with the Services and is incorporated into these Terms by reference. Where you deploy our Apps to your own users, you act as the controller of that data and are responsible for providing any required notices and obtaining any required consents.

13. Confidentiality

Each party may access non-public information of the other that is marked or reasonably understood to be confidential (“Confidential Information”). The receiving party will use Confidential Information only to exercise its rights and perform its obligations under these Terms and will protect it with at least reasonable care. This section does not apply to information that is public through no fault of the receiving party, independently developed, or rightfully obtained from a third party, and does not prevent disclosure required by law.

14. Disclaimers

The Services and Apps are provided “as is” and “as available,” without warranties of any kind, whether express, implied, or statutory, including implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement. We do not warrant that the Services will be uninterrupted, error-free, or secure, or that they will meet your requirements. Any material obtained through the Services is used at your own discretion and risk.

15. Limitation of Liability

To the maximum extent permitted by law, DevScape.io and its suppliers will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenue, data, goodwill, or business, arising out of or related to the Services or these Terms, even if advised of the possibility of such damages. To the maximum extent permitted by law, our total aggregate liability arising out of or related to these Terms will not exceed the greater of the amounts you paid to us for the Services giving rise to the claim in the twelve (12) months before the event, or one hundred U.S. dollars (US$100). Some jurisdictions do not allow certain limitations, so parts of this section may not apply to you.

16. Indemnification

You agree to defend, indemnify, and hold harmless DevScape.io and its officers, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or related to your Customer Data, your use of the Services in violation of these Terms, or your violation of any law or third-party right.

17. Term & Termination

These Terms apply while you access or use the Services and for any Subscription Term. Either party may terminate for the other’s material breach that remains uncured 30 days after written notice. We may suspend or terminate your access immediately if you materially breach these Terms, create risk or legal exposure for us, or fail to pay amounts due. On termination, your license ends and you must stop using the Services; provisions that by their nature should survive — including ownership, feedback, confidentiality, disclaimers, limitation of liability, indemnification, and governing law — will survive.

18. Changes to the Services & Terms

We may modify, suspend, or discontinue any part of the Services at any time, and we may update these Terms from time to time. When we make material changes to these Terms, we will revise the “Last updated” date above and, where appropriate, provide additional notice. Changes are effective when posted unless stated otherwise, and your continued use of the Services after changes take effect constitutes acceptance of the revised Terms.

19. Governing Law & Dispute Resolution

These Terms are governed by the laws of the State of Delaware and applicable U.S. federal law, without regard to conflict-of-laws rules, and excluding the U.N. Convention on Contracts for the International Sale of Goods.

Informal resolution. Before filing a claim, you agree to try to resolve the dispute informally by contacting us at [email protected]. We will attempt to resolve it in good faith within 30 days.

Binding arbitration. Except for claims that qualify for small-claims court or seek injunctive relief for intellectual-property infringement, any dispute that is not resolved informally will be settled by binding arbitration on an individual basis. You and DevScape.io waive any right to a jury trial and to participate in a class or representative action. If the class-action waiver is found unenforceable, the remainder of this section will not apply to that dispute, which will proceed in the courts described below.

Venue. To the extent a dispute proceeds in court, you and DevScape.io consent to the exclusive jurisdiction of the state and federal courts located in Delaware.

20. Export Controls & Sanctions Compliance

You agree to comply with all applicable export control and sanctions laws. You represent that you are not located in, and will not use the Services in, a country or region subject to comprehensive sanctions, and that you are not a person with whom U.S. persons are prohibited from dealing.

21. Force Majeure

We are not liable for any delay or failure to perform resulting from causes beyond our reasonable control, including acts of God, natural disasters, war, terrorism, civil unrest, labor conditions, governmental actions, internet or utility failures, or third-party platform outages.

22. General Terms

  • Entire agreement — these Terms, any Order, and the Privacy Policy are the entire agreement between us regarding the Services and supersede prior discussions.
  • Assignment — you may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets.
  • Severability — if any provision is held unenforceable, the remaining provisions remain in effect.
  • No waiver — our failure to enforce a provision is not a waiver of our right to do so later.
  • Notices — we may provide notices by email or by posting to the Sites; you may send notices to [email protected].
  • Relationship — the parties are independent contractors, and these Terms create no partnership, agency, or employment relationship.

23. How to Contact Us

For questions about these Terms:

Legal

Questions about these Terms?

Reach our team directly and we’ll help you understand your license, an Order, or anything about how the Services work.

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